Frequently Asked Questions (FAQs)
1. Where is your store located?
We're located in Hillsboro, Oregon, USA
2. What is your return policy?
We want you to be happy with your purchase. Please review our detailed Return and Refund Policy for more information.
3. How long does shipping take?
We process orders on the same day they are received.
- It usually takes 3-5 business days for delivery.
- Estimated shipping times vary by country. Please check with us for specific delivery estimates based on your location.
4. Are your guitars handmade?
Yes, all of our guitars are handcrafted. We use premium materials for superior sound and durability:
- Solid spruce top with laminated rosewood or maplewood back and sides.
- Mahogany
- Rosewood or maplewood
5. Do you offer custom guitars?
Yes! We offer customization options for your guitar. Custom orders take approximately 20-30 days to complete, depending on the specific customizations you request.
6. What if I am looking for a guitar that is not listed on your website?
If you’re looking for a specific guitar model not currently listed on our website, please feel free to message us. We will do our best to help you find it or discuss custom options.
7. Do you offer international shipping?
Yes, we do offer international shipping. Delivery times and shipping costs will depend on the destination country. Please reach out for more details on international orders.